Language Insight has recently been awarded ISO 9001, an internationally recognised standard demonstrating a commitment to quality and customer satisfaction as well as continuous improvement. Obtaining this award has taken a tremendous amount of effort on behalf of the whole team, but it finally recognises the excellent work that we are doing and the quality that goes into all of our projects. Both existing and potential clients can rely on the systems we have in place and trust that Language Insight’s infrastructure can deal effectively with quality management and customer satisfaction. At the same time, Language Insight has also been recognised with the award of Investors in People, a practical, flexible and easy to use framework delivering organisational improvement through our people, both internally and externally. It centres on the development of our people to achieve real results and continuous improvement for Language Insight as a business and an organisation. We feel that both the ISO 9001 and Investors in People awards go a long way to demonstrate our quality, effort and commitment to both our clients and our staff. Such processes and systems that Language Insight have put in place enable the most professional delivery of transcription and translation services at the core of our business.