Project Manager

About Language Insight

Join Language Insight, where Clients and Employees are at the heart of everything we do! At Language Insight we pride ourselves on delivering exceptional service to our clients and community, which has been made possible thanks to the drive for innovation and an unwavering commitment to quality embodied by our dedicated team members.

As an organisation, we believe in fostering an environment that not only meets today’s needs, but in an ever-changing world, continues to evolve in order to meet the needs of our clients and enables us to develop future industry leaders. We are always on the lookout for individuals with the potential to drive Language Insight forward with fresh and innovative ideas.

At Language Insight we understand that achieving success requires hard work and dedication, and we value the efforts our Employees make towards achieving these goals. However, we also understand the importance of having a good time along the way!  We believe that a happy and engaged team is the key to success and we, therefore, encourage our team members to join Language Insight’s social events, team-building activities, lunches or quizzes.

At Language Insight we recognise that not everyone is as fortunate as us, and so, we are committed to giving back to our community, either via our Charity of the Year Initiative or by giving team members the chance to take a paid day off to support our volunteering activities.

If all of the above resonates with you, Language Insight is the company for you, where you can grow and prosper together with us!

What does the role involve?

Language Insight is looking for an enthusiastic and motivated Project Manager with at least 1 year of experience in Translation Industry. The right candidate must be proactive, display a professional attitude, have a willingness to learn, and put clients first.

The position can be hybrid (2 days in one of our offices, London or Preston and 3 from home) and the working hours for this role will be 0900 – 1730 Monday to Friday. Please note that we will not provide laptops/desktop PC to work from home but you will be able to work with your own equipment using our encrypted network.

The Project Manager will support our Qualitative Market Research clients with a variety of language services and will be responsible for handling multiple projects throughout their life cycle. This role will help ensure Language Insight remains one of the market leaders in the translation industry, enabling us to support clients across the world.

As part of the Project Manager role, you will:

• Manage the full-cycle of language services for our Market Research clients, from quoting to delivering, ensuring that quality control measures have been adhered to.
• Develop your knowledge of Qualitative services (Transcription, Content Analysis and Interpreting).
• Support both existing and new clients with their requests, advising them on the most efficient solutions for their specific requirements.
• Learn how to use one of the leading Translation Management System in the industry
• Develop trusted relationships with clients, colleagues, and freelancers.
• Work closely with the team to offer support and share ideas on best practices.
• Manage and distribute the workload among internal and external resources appropriately.
• Use Translation Management Software and CAT tools
• Ensure projects maintain a high level of quality and professional standards in line with our ISO 9001, 17100 and 27001 accreditations.
• Ensure all admin is up to date at all times, and profit margins are healthy.
• Work towards monthly, quarterly and yearly individual and team targets.
• Ensure complete handovers are shared with your colleagues at the end of your shift.

What skills are needed for this role?

• At least 1 year of project management experience in the translation industry.
• Experience in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Excellent written and oral communication.
• Exceptional attention to detail.
• Exceptional customer service.
• Ability to multi-task and work under pressure.
• Excellent time management and organisational skills.
• Ability to think outside the box.
• Proactive mindset and willingness to take on new challenges
• Ability to work in a team, as well as independently.
• Excellent problem-solving skills.

What do we offer?

• Opportunities to grow and learn about both the Market Research and the Translation industry
• Additional day off for your birthday
• Paid day for volunteering
• Additional day off per every year of service (capped)
  
  If you are interested in this role, please fill out the form below and attach your CV, or send your CV and cover letter to [email protected]